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Al Ghurair Property Management & its Portfolios Take privacy seriously. Al Ghurair Property Management is the brand name of Al Ghurair Properties, a limited liability company registered in the United Arab Emirates Al Ghurair Property Management & Its Portfolios ("we”, “our”, or “us”) are committed to respecting your personal information and complying with the relevant laws including, without limitation, the UAE FEDERAL Decree Law № (45) of 2021 on Personal Data Protection, DIFC Data Protection Law and EU General Data Protection Regulations (“applicable legislation”). This Data Privacy Notice contains information on what Personal Data we and our related Group companies collect, what we do with that information, and what rights you have. This Data Privacy Notice has been prepared with reference to applicable legislation considerations and will be augmented by jurisdictional specific addendums from time to time. We are committed to safeguarding the privacy of the personal information that we process in the course of our business, including the personal information we receive from you (“you” or “your”). This Data Privacy Notice describes how and why we collect, store and use personal information, and provides information about the rights of the individuals to whom such personal information relates. For the purposes of applicable data protection law, Al Ghurair Property Management & Its Portfolios are typically the “Data Controller” of any personal information provided to us. Specifically, the data that you have provided and communicated to us will be controlled, collected and processed by Al Ghurair Property Management & Its Portfolios. Very occasionally, we will act on specific retainers as a “Processor” (meaning that we process Personal Data only in accordance with the directions of a Data Controller, or as otherwise permitted by law). Please read the following information carefully to understand our views and practices regarding how we handle personal information. If you have any queries about our approach to data protection that are not already addressed in this Data Privacy Notice, please contact our Data Protection Officer, as per the contact details set out at the end of this Data Privacy Notice.

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This Policy applies to persons anywhere in the world who has access to, or who uses, websites, Apps or any other digital platforms owned by Al Ghurair Properties LLC & Its Portfolios.

We may collect personal information from you by electronic and/or physical means in the course of our business, when you contact us or request information from us, when you use our website or mobile app (or other digital platforms), or as a result of your relationship with any of our personnel or clients.

The personal information that we process (“Personal Data”) includes:

  • Basic details, such as your first & last name, nationality, date of birth, role/title, employer/s, your relationship to a person, your contact information (such as your email address, physical address, contact details, mobile number & landline number, office number, fax number, P.O. Box Number) and other information related to the emergency contact person, such as:

  • Name of Emergency contact person related to the client

  • Mobile Number of Emergency contact person related to the client

  • Landline Number of Emergency contact person related to the client

  • Email Id of Emergency contact person related to the client.

  • Identification information to enable us to check and verify your identity (e.g. your birthdate; your passport details, Resident Visa, Emirates ID), information collected from publicly available resources to verify the same; any other supporting documents such as:

  • Marriage certificate

  • Salary certificate

  • Employment contract

  • Bank account details

  • Dewa account details

  • Gas account details

  • Bank account or other financial information, if relevant to our engagement with you;

  • Technical information (including your location, IP address, browser details, traffic data, location data), such as information from your visits to our website or mobile app (page interaction information, length of visits, etc.), or in relation to marketing emails we send to you;

  • Information relating to your visits to our offices or our meetings and events, including appointment details (e.g. time, location, participants) or photographic and video images;

  • Call recording if you reach out to us by phone, for the quality and training purposes;

  • Personal information provided to us by or on behalf of our clients/customers, or generated by us in the course or providing services to them, which may include special categories of Personal Data;

  • Any other information relating to you which you may provide to us.

We may collect your personal information:

  • As part of our new business intake and client on-boarding or client maintenance activities;

  • When you seek employment from us, as part of our new employee on-boarding and maintenance of the employment relationship;

  • When you provide (or offer to provide) services to us, either yourself or on behalf of your employer;

  • When we are acting on a matter where you or your employer are a party to the same;

  • When you interact with our website or mobile app (or other digital platforms), or use any of our online services;

  • When you interact with us in respect of any of our marketing communications or events.

We collect most of this information directly from you, through your use of our website or any other websites operated by Al Ghurair Properties LLC & Its Portfolios business, or any service provided by Al Ghurair Properties LLC & Its Portfolios

Our company works closely with third parties (including, business partners, vendors, suppliers, sub-contractors, advertising networks, analytics providers, search information providers, customer survey providers, etc.) and may receive information about you from them. Where we obtain your information from a third party, we may ask them to provide you with a copy of this Data Privacy Notice to ensure that you know we are processing your information and the purpose for such processing.

The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with our professional obligations and applicable legislation

Whether we receive your Personal Data directly from you or from a third party, we will only use your personal information if we have obtained your consent, or if we have another lawful basis upon which to do so.

Depending on the purpose of the processing activity, the legal basis for the processing of your Personal Data will be one of the following:

  • Necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;

  • Necessary to meet our legal or regulatory obligations in accordance with the applicable legislation;

  • Necessary to public interest;

  • Necessary to protect the vital interests of the relevant individual or of another natural person, such as providing disability access to places of work where applicable;

  • Necessary for the legitimate interests of Al Ghurair Properties LLC & Its Portfolios, without unduly affecting your interests or fundamental rights and freedoms and to the extent such Personal Data is strictly necessary for the intended purpose; or

  • In some cases, and as may be requested from you from time to time, we have obtained prior consent (for instance where required by law) or processed with your explicit consent in the case of special category of Personal Data (i.e. your medical information).

We always process your Personal Data for a specific purpose and only process the Personal Data which is relevant to achieve that purpose. The purposes for which we process your personal information are as follows:

  • Providing professional services where this is necessary or appropriate;

  • Processing your orders;

  • Communicating with you in connection to your request;

  • Verification your identity and information in your job application, and

  • Managing the accounts, you hold with us.

We may also use your personal information to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. According to the applicable legislation, we will obtain your consent first. We may use your personal information for this purpose in the following ways:

  • Using your online browsing behavior to help us better understand you as a customer and provide you with personalized offers and services;

  • Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners;

  • To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect with personal information collected from our websites, mobile apps and other sources.

We process your Personal Data based on your consent or another lawful basis stated in Section 3 of this Data Privacy Notice. Where we do process your Personal Data based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us using the contact details stated at the end of this Data Privacy Notice.

We may share Personal Data with other Al Ghurair Properties LLC & Its Portfolios for the purposes indicated in section 3 to ensure a consistently high service standard across our group, and to provide services and products to you.

We may disclose your Personal Data to third parties only:

  • where you have given your prior written consent,

  • where we are required to do so by applicable legislation (such as to relevant regulators or other authorities),

  • when it is necessary for a purpose of legitimate interest, or

  • where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights.

We do not sell, rent, distribute, or otherwise make, personal information commercially available to any third party. Where we transfer your data to third parties, we take steps to ensure they meet our data security standards, so thar your Personal Data remains secure.

Various rights may be available to you, depending on the circumstances and the applicable legislation. We summarise key rights likely to be available to most data subjects:

  • To access your personal information – you can request access to your personal information and, further details about how it is handled;

  • To rectify your personal information – if the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified;

  • To request your personal information is erased – you can ask us to delete or remove your personal information where the processing is not necessary for the legitimate interests of Al Ghurair Properties LLC & Its Portfolios;

  • To restrict processing or object to the processing of your personal data – you have the right to restrict or to object to the processing of your personal information unless the processing of your personal information is necessary for the legitimate interests of Al Ghurair Properties LLC & Its Portfolios;

  • Data portability - you have the right, in certain circumstances, to obtain personal information you have provided to the Al Ghurair Properties LLC & Its Portfolios in a structured, commonly used and machine-readable format and to reuse it elsewhere or to ask us to transfer this to a third party of your choice

  • To withdraw your consent - at any time you have the right to withdraw your consent for Al Ghurair Properties LLC & Its Portfolios to process your personal information.

  • To lodge a complaint - if you have a complaint or concern about our privacy practices or how we have used or processed your personal information, you can report it to the relevant authority.

If you:

  • Would like to discuss or exercise above-mentioned rights;

  • Would like to see or access the personal information we hold about you;

  • Concerned that any of the information we hold about you is incorrect, or out of date,

please write to the address stated at the end of this Data Privacy Notice to report your concerns and we will take appropriate steps to fulfil your request.

Please note that some of the rights listed above may be limited where we have an overriding interest or legal obligation to continue to process your personal data or not disclose the same.

Al Ghurair Properties LLC & Its Portfolios does not knowingly collect the information of, or make contact with, children, including to participate in customer research activities. If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information via the Al Ghurair Properties LLC & Its Portfolios website. Users aged 18 or under without such consent are not allowed to provide us with personal information.

We will retain your personal information for the length of time needed to fulfil the purposes for which it was collected, unless we specifically agree a longer retention period with you, or a longer retention period is required or permitted by applicable legislation.

At any time, you can ask for your stored information to be deleted from the company’s database using the contact details below. However, some of your information may be retained in some circumstances, such as to resolve disputes, troubleshoot problems, enforce terms and conditions or as required by regulators. Further, in some circumstances such information is never entirely removed from databases due to technical constraints and systems back-ups.

We have implemented reasonable administrative, technical, and physical measures to protect your personal information against loss, misuse and alteration. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Cookies are text files containing small amounts of information which are downloaded to your computer’s hard drive when you visit a website and are used to distinguish your device but cannot identify you personally. We use cookies to distinguish you from other users, personalise content and provide you with an improved user experience.

By clicking the “I agree” button on the pop-up when you first use the Al Ghurair Properties LLC & Its Portfolios website you are agreeing to the use of cookies by Al Ghurair Properties LLC & Its Portfolios website. You can control and manage cookies using your browser. Please note that removing or blocking cookies can impact your user experience and some functionality may no longer be available.

We only set a few cookies ourselves, but when we include content from other websites, they also get the opportunity to set cookies, to help them serve their content better. We cannot guarantee that we will have listed every cookie you might get from a third party, as they can change them at any time as their needs change.

The main categories of cookies used by our website are set out below.

Categories of cookies:

  • Strictly Necessary Cookies: These cookies are fundamental to website functionality and cannot be switched off without blocking features on the website. They are usually set in response to your actions on the website, such as filling in forms, setting preferences, or recognize the user as valid and authenticated while accessing protected areas of the website.

  • Analytics cookies: we collect information about how you use our website including details such as the website that referred you (e.g. search engines, marketing campaigns, referring domains), the content you viewed, the website path you navigated and the links that you clicked on. This is in order to understand your interests on our website and the number of times you visit our website. We use this information to improve our website and enhance visitor experience. We share this information with analytics and search engine providers that assist us in improving and optimising our website.

  • Preference cookies: we use preference cookies also known as “functionality cookies,” to allow our website to remember the choices you have made in the past (such as your username, language or the region you are in) and provide you with an enhanced more personalized experience.

  • Advertising cookies: we may present ads to you on websites that are not owned or operated by Al Ghurair Properties LLC & Its Portfolios to promote our services. The cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously re-appearing. These advertisements are solely intended to make you aware of relevant Al Ghurair Properties LLC & Its Portfolios promotions. We do not sell your data to any third parties. 

Once you have given us your consent to the use any categories of cookies, we shall store cookies on your computer or device. If you do not wish to have non-permanent cookies (analytics, preference and advertising) placed on your computer you should not agree to proceed when you see the cookie ribbon on the homepage.

Most web browsers allow some control of most cookies through the browser settings. If you change your mind about permitting the use of cookies on your computer, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access and/or use all or parts of the Al Ghurair Properties LLC & Its Portfolios website.

We update this Data Privacy Notice when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Data Privacy Notice periodically for changes.

If you have any concerns about our compliance with applicable legislation or this Data Privacy Notice, please use the contact details below:

Data Protection Officer (Group Risk Assurance Services Department)

Al Ghurair Properties LLC & Its Portfolios – Corporate Office

United Arab Emirates, Dubai

Post Box No. 5326

e-mail: DataProtection.Officer@al-ghurair.com

 

We will endeavour to respond to your concerns as soon as possible.

We encourage comments on Al Ghurair Centre related subjects in an intelligent and constructive manner. We reflect a wide range of interests for the benefit of all of our users. 
 
* Keep your comments relevant to the topic. Off-topic comments will be removed so we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there. 
 
* Treat others as you would like to be treated. Be polite, even if you disagree. Abusive language, aggression and bullying are not allowed (whether aimed at users, individuals, Al Ghurair Centre or other companies). Distressing content is also banned. 
 
* We will try to help you with any queries, but to respect your privacy we cannot ask for personal contact details on this page. 
 
* To safeguard the privacy of individuals, any postings that include information that may identify individuals offline are not permitted. 
 
* Constructive criticisms of Al Ghurair Centre which we can act on or respond to are allowed. 
 
* We reserve the right to remove repeated or duplicate postings (spam) by the same user or groups as they clutter up discussions for other users. 
 
* Comments that may lead to legal issues (slander, defamation, contempt of court) or that are publicising / encouraging / endorsing illegal or anti-social activity (including violence) are not permitted. 

 
* Content with overt religious or political bias intended to incite others are not permitted. Aggressive lobbying that disrupts the community for other Al Ghurair Centre users is also not permitted. 
 
*Material that is sexually or otherwise obscene, racist, or otherwise overly discriminatory is not permitted. This includes user pictures. Use common sense while posting. 

* Impersonating brands or other users or featuring material that is licensed or infringes copyright or trademarks is not permitted. 
 
* Content containing unverified or false claims about products is not permitted. 
 
* Images and videos where consent from those featured is not clear are not permitted. 
 
* We do not allow links to non-Al Ghurair Centre sites as we cannot guarantee the content of those sites. 
 
* We reserve the right to remove, hide or delete any posts that violate our guidelines or terms and conditions. 

Finally, Al Ghurair Centre retains the right to remove content posted to Facebook or block users from posting to this page for any other reason deemed necessary to create a helpful community. 
 
Please respect all of Facebook’s terms and conditions  https://www.facebook.com/legal/terms  

Please respect all of Instagram’s terms and conditions https://help.instagram.com/477434105621119/?helpref=hc_fnav&bc[0]=Instagram%20Help&bc[1]=Pr…

For Anything Else, Contact Us Via Our Get In Touch Page

Get In Touch

Overview

Purpose of this Privacy Notice

Al Ghurair Investment LLC takes privacy seriously. Al Ghurair Investment LLC’s business is organised around strategic sector themes such as mobility, infrastructure, foods, etc. This privacy notice applies to all the sector themes within Al Ghurair Investment LLC (“Al Ghurair).

Al Ghurair ("we”, “our”, or “us”) are committed to respecting your Personal Data and complying with the relevant laws including, without limitation, the United Arab Emirates Federal Decree Law No. 45 of 2021 on Personal Data Protection (“UAE PDPL”), the Dubai International Financial Centre Law No. 5 of 2020 on Data Protection (“DIFC DPL”) and European Union General Data Protection Regulation 2016/679 (“GDPR”) (“applicable legislation”). For the purposes of this Privacy Notice “Personal Data” means any information relating to an identified natural person, or a natural person who can be identified, directly or indirectly from the data.

This Privacy Notice contains information on what Personal Data we collect, what we do with that information, and what rights you have. This Privacy Notice has been prepared with reference to applicable legislation considerations and will be augmented by jurisdictional specific addendums from time to time.

We are committed to safeguarding the privacy of the Personal Data that we process in the course of our business, including the Personal Data we receive from you (“you” or “your”) and from third parties. This Privacy Notice describes how and why we collect, store and use Personal Data, and provides information about the rights of the individuals to whom such Personal Data relates.

For the purposes of applicable legislation, Al Ghurair are typically the “Controller” of any Personal Data provided to us. Specifically, the data that you have provided and communicated to us will be controlled, collected and processed by Al Ghurair. Very occasionally, we will act on specific retainers as a “Processor” (meaning that we process Personal Data only in accordance with the directions of a Controller, or as otherwise permitted by law).

Please read the following information carefully to understand our practices regarding how we handle your Personal Data. If you have any queries about our approach to data protection that are not already addressed in this Privacy Notice, please contact our Data Protection Officer, using the contact details set out at the end of this Privacy Notice.

Scope

This Privacy Notice applies to persons anywhere in the world who has access to, or who uses, websites, apps or any other digital platforms (including social media) (“Online Services”) owned by the Al Ghurair.

Principles

We will comply with applicable legislation that apply to our processing of your Personal Data. We will

  • process your Personal Data in a fair, lawful and transparent way;
  • collect your Personal Data only for clear and specific purposes as explained to you when collecting your Personal Data;
  • not use your Personal Data in any way that is incompatible with those purposes;
  • process your Personal Data in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes;
  • not retain your Personal Data after achieving the purpose for which it is processed;
  • keep your Personal Data secure, correct, accurate and, where necessary, up to date; and
  • keep your Personal Data in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.

Collection of Personal Data

We may collect Personal Data from you by electronic and/or physical means in the course of our business, when you contact us or request information from us, when you use our Online Services, or as a result of your relationship with any of our personnel or clients.

The Personal Data that we process includes

  • basic details, such as your first & last name, nationality, date of birth, role/title, employer/s, your relationship to a person, your contact information (such as your email address, physical address, contact details, mobile number & landline number, office number, fax number, P.O. Box Number) and other information related to the emergency contact person, such as:
  • Name of person.
  • Mobile or landline number of contact person.
  • Email ID of contact person.
  • biometric data for the purpose of authentication in mobile apps;
  • technical information (including your location, IP address, browser details, traffic data, location data), such as information from your visits to our Online Services (page interaction information, length of visits, etc.), or in relation to marketing emails we send to you;
  • information relating to your visits to our offices or our meetings and events, including appointment details (e.g. time, location, participants) or photographic and video images;
  • call recording if you reach out to us by phone, for quality and training purposes;
  • Personal Data provided to us by or on behalf of our clients/customers, or generated by us in the course or providing services to them, which may include special categories of Personal Data such as health information (“Sensitive Personal Data”);
  • any other information relating to you which you may provide to us.

We may collect your Personal Data

  • as part of our new business intake and client on-boarding or client maintenance activities;
  • when you seek employment from us, as part of our new employee on-boarding and maintenance of the employment relationship;
  • when you provide (or offer to provide) services to us, either yourself or on behalf of your employer;
  • when we are acting on a matter where you or your employer are a party to the same;
  • when you interact with our Online Services, or use any of our online services;
  • when you interact with us in respect of any of our marketing communications or events.

We collect most of this information directly from you, through your use of our Online Services operated by Al Ghurair business, or any service provided by Al Ghurair. Furthermore, we may run pages and accounts in various social media sites to inform and engage with our customers and general public. We may monitor and record comments, reactions or visual representation of emotions made on these channels about us to improve customer experience.

We work closely with third parties (including, business partners, vendors, suppliers, sub-contractors, advertising networks, analytics providers, search information providers, customer survey providers, etc.) and may receive information about you from them. Where we obtain your information from a third party, we may ask them to provide you with a copy of this Privacy Notice to ensure that you know we are processing your information and the purpose for such processing.

The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with our professional obligations and applicable legislation. If you tell us you do not want Al Ghurair to use your Personal Data, Al Ghurair will respect your wishes. Where we need to collect your Personal Data by law or in order to process your instructions or provide you with our Online Services and you decide not to provide that information when requested, we may not be able to carry out your instructions, provide our Online Services or provide certain of our other products and services.

Use / Purpose of Personal Data

We always process your Personal Data for a specific purpose and only process the Personal Data which is relevant to achieve that purpose. The purposes for which we process your Personal Data are as follows:

  • providing professional services where this is necessary or appropriate;
  • processing your orders;
  • communicating with you in connection to your request;
  • verifying your identity and information in your job application, and
  • managing the accounts you hold with us.

We may also use your Personal Data to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where required under applicable legislation, we will obtain your consent first. We may use your Personal Data for this purpose in the following ways:

  • using your online browsing behaviour to help us better understand you as a customer and provide you with personalized offers and services;
  • providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners;
  • helping us to better understand you and provide you with services and marketing communications, that are relevant to your interests. To do this we combine Personal Data we collect with Personal Data collected from our Online Services.

Legal Basis

Whether we receive your Personal Data directly from you or from a third party, we will only use your Personal Data if we have obtained your consent (where this is required under applicable law), or if we have another lawful basis upon which to do so.

Depending on the purpose of the processing activity, the legal basis for the processing of your Personal Data will be one of the following (depending on the jurisdiction):

  • necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;
  • necessary to meet our legal or regulatory obligations in accordance with applicable legislation;
  • necessary for the performance of a task carried out in the public interest;
  • necessary to protect the vital interests of the relevant individual or of another natural person;
  • necessary for the legitimate interests of Al Ghurair, without unduly affecting your interests or fundamental rights and freedoms and to the extent such Personal Data is strictly necessary for the intended purpose; or
  • in some cases, where required by applicable law, where we have obtained prior consent from you.

We may process Sensitive Personal Data in the following circumstances

  • with your explicit written consent;
  • where we need to carry out our legal obligations; or
  • where it is needed in the public interest.

Consent

Where we process your Personal Data based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us using the contact details stated at the end of this Privacy Notice. Once Al Ghurair has received notification that you have withdrawn your consent, we will no longer process your Personal Data for the purpose(s) to which you originally consented unless there is another legal basis for the processing. Please note that where Al Ghurair relies on your consent to process your Personal Data and you choose to withdraw your consent, your decision may affect our ability to provide our Online Services and our other products and services.

Sharing of Personal Data

We may share Personal Data for the purposes indicated in Section 3 of this Privacy Notice with

  • Third party service providers and sub-contractors (including but not limited to IT service providers);
  • Any Al Ghurair affiliate; and
  • Any competent authorities, for example if we are legally required to comply with a request for Personal Data.

We do not sell, rent, distribute, or otherwise make, Personal Data commercially available to any third party. Where we transfer your data to third party service providers, we take steps to ensure they meet our data security standards, so that your Personal Data remains secure. In addition, we do not allow our third-party service providers to use your Personal Data for their own purposes. We will only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

Storage and Transfer of Personal Data

The Al Ghurair Online Services will be managed and operated from the UAE. The information collected from you via the Online Services will be processed internally and stored on servers based in the UAE. It is not transferred outside the UAE in the usual course of our business.

We will only transfer your data outside of the UAE if

  • the country or location we are transferring your Personal Data is providing an adequate level of protection as approved by the relevant data regulator.
  • the third party to which the Personal Data is transferred has provided appropriate safeguards that ensure the security of your Personal Data, in line with applicable legislation, such as the execution of Standard Contractual Clauses approved by the European Commission and DIFC Commissioner of Data Protection;
  • we have your explicit consent to the proposed data transfer after being informed of any potential risks; or the transfer is necessary for one of the other reasons under applicable legislation.

By providing your Personal Data to the Al Ghurair Online Services, you acknowledge this transfer, storing or processing.

Al Ghurair will take all steps reasonably necessary to ensure your Personal Data is treated securely, to prevent unauthorised access or disclosure and in accordance with this Privacy Notice.

If some transfers of your Personal Data may be made to the countries or jurisdictions with data protection or privacy laws that are not adequate (non-adequate jurisdictions) in comparison with the applicable legislation where you reside, we will take appropriate measures to protect Personal Data in accordance with the applicable legislation, for example by putting in place an appropriate legal framework to protect your Personal Data.

If you would like further details of how your Personal Data is protected when transferred from one country to another then please email us at DataProtection.Officer@al-ghurair.com.

Your Data Protection Rights

Under certain conditions you may have the right to require us to

  • provide you with further details on the use we make of your Personal Data;
  • confirm whether we process Personal Data about you and (where this is the case) provide you with access to the Personal Data we hold about you;
  • update any inaccuracies in the Personal Data we hold about you;
  • delete any of your Personal Data that we no longer have a legal basis to use;
  • where processing is based on consent, stop that processing by withdrawing your consent (which you may do at any time);
  • object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights, or object to direct marketing purposes;
  • restrict how we use your Personal Data whilst a complaint is being investigated; and/or
  • transfer your Personal Data to you or to a third party in a standardised machine-readable format.

Please note that some of the rights listed above may be limited where we have an overriding interest or legal obligation to continue to process your Personal Data or not disclose the same.

Your requests concerning the Personal Data collect will be addressed in compliance with this Privacy Notice and applicable legislation.

When you submit a request, our team will verify your identity to ensure the security and privacy of your Personal Data. We aim to respond to all requests within the time periods specified under applicable legislation. In the event your request is particularly complex, we will notify you and keep you updated.

To exercise any of your rights, please write to the address stated at the end of this Privacy Notice to report your concerns and we will take appropriate steps to fulfil your request.

If you are not satisfied with our use of your Personal Data or our response to any request by you to exercise your rights, or if you think that we have breached any relevant applicable legislation, then you have the right to complain to the authority that supervises our processing of your Personal Data.

If you feel that we do not comply with applicable legislation, you may lodge a complaint with a competent data protection authority. These are as follows:

Dubai International Financial Centre: DIFC Commissioner of Data Protection

United Arab Emirates: The UAE Data Office

European Union: The Data Protection Authority of the European country where you reside

Children’s Privacy

Al Ghurair does not knowingly collect the information of, or make contact with, children, including to participate in customer research activities. If you are aged 21 or under, please obtain your parent/guardian’s permission before you provide any Personal Data via the Al Ghurair Online Services. Users aged 21 or under without such consent are not allowed to provide us with Personal Data.

Cookies

Cookies are small pieces of information that your browser stores on your computer when requested by a website. You have the option to configure your browser to reject all or specific browser cookies, or to notify you when websites set or access cookies. Please be aware that if you disable or refuse cookies, certain parts of the Online Services may become inaccessible or may not function correctly. For additional information regarding the cookies we utilise, please refer to our Cookies Policy.

Data Retention

We will retain your Personal Data for the length of time needed to fulfil the purposes for which the Personal Data was collected, unless we specifically agree a longer retention period with you, or a longer retention period is required or permitted by applicable legislation.

Our retention periods are based on the requirements of relevant applicable legislation and the purpose for which the Personal Data is collected and used, taking into account legal and regulatory requirements to retain the Personal Data for a minimum period, limitation periods for taking legal action, good practice and our business purposes. In addition, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve such purposes through other means.

We will destroy or anonymise your Personal Data as soon as the purpose of collecting it, or the legal requirement for which are required to keep the Personal Data, has expired.

At any time, you can ask for your stored information to be deleted from the Al Ghurair’s database using the contact details below. However, some of your Personal Data may be retained in some circumstances, such as to resolve disputes, troubleshoot problems, enforce terms and conditions or as required by regulators. Further, in some circumstances such Personal Data is never entirely removed from databases due to technical constraints and systems back-ups.

How we protect your Personal Data

We have implemented reasonable administrative, technical, and physical measures to protect your Personal Data against loss, misuse and alteration. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Profiling

Al Ghurair does not use profiling (where an electronic system uses personal data to try and predict something about you) or automated decision making (where an electronic system uses personal data to make a decision about you without human intervention).

Hyperlinks

Our Online Services may provide links to third-party websites for your convenience. If you access those links, you will leave our Online Services. We do not control those third-party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Notice does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy notice of any company before submitting your Personal Data. Some third-party companies may choose to share Personal Data with us; that sharing is governed by that third-party company's privacy policy.

Local differences

Whilst this Privacy Notice describes the data protection practices adopted by us generally across the UAE (mainland and DIFC) and EU, local data protection laws may vary and our operations in some countries may mean that we are subject to different, or additional, local data protection requirements. As explained above, this Privacy Notice will be augmented by jurisdictional specific addendums from time to time as applicable.

Changes to the Privacy Notice

We update this Privacy Notice to ensure compliance with the applicable legislation. If we are going to use your Personal Data in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise.

Please review this Privacy Notice periodically for changes.

This Privacy Notice was last updated in [August 2025].

Contact Details

If you have any concerns about our compliance with applicable legislation or this Privacy Notice, please use the contact details below

Data Protection Officer

Al Ghurair – Corporate Office
Dubai, United Arab Emirates
Post Box No. 5326

Email: dataprotection.officer@al-ghurair-com

We will endeavour to respond to your concerns as soon as possible.

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