The Customer Service Counter is located on the Ground Floor. From store information, and lost and found articles, to helping you find that special gift and updating you on events in town, our Customer Service Representatives will do their best to assist you. All you have to do is ask! For further information, please call +971 (4) 80024227
Sunday to Wednesday 10:00am to 10:00pm
Thursday to Saturday 10:00am to 12:00am
Customer Service Desk
For information on any of the facilities available at Al Ghurair Centre, please contact the Customer Service Desk on the Ground Level.
A complete list of all the many exciting stores are listed on the store guide printed in Arabic , English, Mandarin & Russian available at the Customer Service Desk and on all the main entry points.
Etisalat Payment Machines
Pay bills conveniently using the Etisalat payment machine available on the First Level near the Sky Bridge.
MBME Payment Machine
Multi-service bill payment kiosk located on the First Level near Sky Bridge.
Wheel Chairs are provided at the Customer Service Desk located on the Ground Level subject to availability.
Female and Male restrooms are located on all levels at Al Ghurair Centre. Please refer to the Mall Guide for locations.
Taxi Drop-off & Pickup-point
Find a taxi easily at all Entrances of the mall. The drop off point is also at the entrance of the mall allowing visitor easy access to begin their shopping experience.
Special Need facilities
Special Need facilities are available in the restrooms and the mall provides ample Special Need parking space at all levels.
Baby Changing Room
Baby changing rooms for your loved ones are available at the mall. Please refer to the mall guide for locations.
Lost & Found Assistance
Proceed to Customer Service Desk for assistance or please call 04 2055233
Car Wash Services
Get your car cleaned while you shop, for further details please contact the Customer Service Desk located on the Ground Level.
Free Wi-Fi available. Just register and start browsing.
For quick cash withdrawal Automatic Teller Machines are located at all levels in the mall. Please refer to the Mall Guide for locations
Al Ghurair Centre provides separate prayer rooms for male and female, located on the Second Level. Please refer to the Mall Guide for location
The Al Ghurair International Exchange is located on the First Level and deals in most major currencies.
Easy Metro Connectivity
Al Ghurair Centre is within meters away from two metro stations – Al Rigga and Union
Customer Feedback Kiosks
Located at mall Ground Level, for further details please contact the Customer Service Desk.
Available for purchase from Customer Service Desk located on the Ground Level.
A complete range of services varying from courier, tailoring, quick repair, car rental, printing, car tinting, etc. are now available in a single zone on First Level near the Sky Bridge.
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