The Customer Service Counter is located on the Ground Floor. From store information, and lost and found articles, to helping you find that special gift and updating you on events in town, our Customer Service Representatives will do their best to assist you. All you have to do is ask! For further information, please call +971 (4) 80024227


Sunday to Wednesday 10:00am to 10:00pm
Thursday to Saturday 10:00am to 12:00am

Customer Service Desk
For information on any of the facilities available at Al Ghurair Centre, please contactthe Customer Service Desk on the Ground Level.

Mall Guide
A complete list of all the many exciting stores are listed on the store guide printed in Arabic and Multilingual version available at the Customer Service Desk.

Etisalat Payment Machines
Pay bills conveniently using the Etisalat payment machine available on the First Level near the Sky Bridge.

MBME Payment Machine
Multi-service bill payment kiosk located on the First Level near Sky Bridge.

Wheel chairs
Wheel Chairs are provided at the Customer Service Desk located on the Ground Level subject to availability.

Rest Rooms
Female and Male restrooms are located on all levels at Al Ghurair Centre. Please refer to the Mall Guide for locations.

Taxi Drop-off & Pickup-point
Find a taxi easily at all Entrances of the mall. The drop off point is also at the entrance of the mallallowing visitor easy access to begin their shopping experience.

Special Need facilities
Special Need facilities are available in the restrooms and the mall provides ample Special Need parking space at all levels.

Baby Changing Room
Baby changing rooms for your loved ones are available at the mall. Please refer to the mall guide for locations.

Lost & Found Assistance
Proceed to Customer Service Desk for assistance or please call 04 2055233

Car Wash Services
Get your car cleaned while you shop, for further details please contact the Customer Service Desk located on the Ground Level.

Free Wi-Fi
Free Wi-Fi available. Just register and start browsing.

For quick cash withdrawal Automatic Teller Machines are located at all levels in the mall. Please refer to the Mall Guide for locations

Prayer Rooms
Al Ghurair Centre provides separate prayer rooms for male and female, located on the Second and Third Level. Please refer to the Mall Guide for location

Currency Exchange
The Al Ghurair International Exchange is located on the First and Second Level and deals in most major currencies.

Easy Metro Connectivity
Al Ghurair Centre is within meters away from two metro stations – Al Rigga and Union

Gift Vouchers
Available for purchase from Customer Service Desk located on the Ground Level.

Service Zone
A complete range of services varying from courier, tailoring, quick repair, printing etc. are now available in a single zone on First Level near the Sky Bridge.

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